Work Psychology: Emotional and Social Intelligence-driven Communication
15 Credits (ECTS)
Work Psychology: Emotional and Social Intelligence-driven Communication
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Module Description
This module explores the principles of work psychology with a focus on emotional and social intelligence as key drivers of effective communication in professional environments.
Students will be exposed to the psychological factors influencing behaviour at work and will develop communication skills essential for effective leadership, teamwork, and conflict resolution.
Entry Requirements
Candidates who apply for this course (which does not lead to a regulated profession) will possess:
- A qualification at MQF Level 4 (one ‘A’ Level or equivalent in any subject) and a pass in English Language* and Mathematics at MQF Level 3 (‘O’ Level or equivalent).
- In the case of students who do not possess all the formal required academic qualifications, then the Recognition of Prior Learning (RPL) process could be applied such that if evidence of equivalent learning is found then the applicant could still be accepted on the course. Such RPL process will subject applicants to an interview held with a board of experts within the field, chosen specifically by IDEA College, so as to verify their experiences and prior learning.
*Students whose first language is not English and do not possess an ‘O’ level pass in English Language will be required to demonstrate English language capability through certifications such as IELTS certificate with a score of 6.0 or OET with a minimum score of B in speaking and at least C+ in listening, reading and writing.
Target Audience
- Individuals aspiring to build fundamental knowledge and skills in Management as part of a first-cycle (undergraduate) degree.
- Individuals aiming to pursue diverse career paths in areas such as business administration, marketing, human resource management, operations, entrepreneurship, and project management.
- Individuals seeking employment or career progression in sectors including private enterprise, public administration, non-governmental organisations (NGOs), retail, finance, hospitality, and emerging industries.
- Individuals interested in developing transferable skills such as leadership, communication, problem-solving, and strategic thinking, which are applicable across multiple professional contexts.
Career Paths
This programme does not lead directly to a regulated profession. However, it equips graduates with the academic background and practical competencies required to pursue professional development opportunities.
The possible positions for which this programme aims to prepare, are middle-management to senior posts such as: Manager / Senior Manager / Head of Department / Director etc., of any organisation both in the private and public sector.
The programme also provides a foundation for further studies at postgraduate level in management or related disciplines.
How you’ll be assessed
The course comprises:
- Evening classes for part-time courses.
- Classes held throughout the day for full-time courses.
- Guided learning, presentations, comprising synchronous online discussions, tutorials and/or videos.
- Self-study hours comprising research, reading and assignment work.
Assessment
Assessment is carried out via two mandatory components:
- Modular Assessment
- Summative Assessment
The programme includes different forms of assessment which allow for and promote students’ critical engagement. The formative and summative assessment tasks may include an in-class assignment and/or a home-based written assignment using diverse assessment tools which may take the form of online and in-class discussions, examinations, case studies, reports, proposals, essays, and presentations, etc., as applicable to the diverse modules.
Learning Outcomes
Competences:
At the end of the module/unit the learner will have acquired the responsibility and autonomy to:
- Understand key theories in work and organisational psychology.
- Examine models and strategies of effective communication.
- Analyse team dynamics and interpersonal relationships at work.
- Demonstrate self-awareness and social, emotional intelligence in responding to workplace dynamics.
Knowledge:
At the end of the module/unit the learner will have been exposed to the following:
- Understand key theories in work and organisational psychology.
- Examine models and strategies of effective communication.
- Analyse team dynamics and interpersonal relationships at work.
- Demonstrate self-awareness and social, emotional intelligence in responding to workplace dynamics.
Skills:
At the end of the module/unit the learner will have acquired the following skills:
- Apply psychological theories to understand and manage workplace behaviours and relationships.
- Communicate effectively across a range of professional contexts, adapting tone and method appropriately.
- Deliver and respond to feedback constructively to support continuous improvement and team cohesion.
- Recognise and manage interpersonal dynamics in group and team settings.
- Evaluate the impact of one’s emotional responses on team interactions and workplace outcomes.
- Use communication techniques to support collaboration, motivation, and conflict resolution.
- Apply emotional intelligence by observing and interpreting verbal and non-verbal cues from colleagues.
Module-Specific Learner Skills:
The learner will be able to:
- Apply psychological theories (e.g., motivation, emotional intelligence) to analyse team and individual behaviours.
- Adapt communication strategies to suit diverse audiences and professional purposes.
- Provide and receive feedback in a way that fosters mutual respect and learning.
- Present own discussion and developments in a logical and organised manner through approaches of critical feedback and self-reflection.
- Engage with peers and/or team members to share and reflect on own development.
Module-Specific Digital Skills and Competences:
The learner will be able to:
- Navigate through the online learning platform to benefit from assignments, discussion boards, literature, tutorials etc.