Customer Service Excellence
Scope of Training
The aim of this training course is to show that customer care is an important science in the field of Management.
Today’s businesses truly depend on the quality of service that members of the organisation offer to each other and to the external client.
Through this training, participants will look at the different scenarios and approaches to providing excellent customer service at different levels of the organisation.
Entry Requirements
There are no entry requirements for this course.
Target Audience
- All participants who are in direct contact with customers.
Course Objectives & Benefits
By the end of the training programme, participants should be able to:
- Understand the concept of Customer Care as a critical field within management.
- Recognise the Impact of Internal and External Service Quality both for internal and external customer service.
- Analyse customer service scenarios by equipping participants with the tools to assess and respond to various customer service scenarios.
- Enhance Communication and Service Skills by developing key communication strategies and service techniques.
Additional Info
- Duration: 1 week
- Contact hours: 12 hours
- The course consists of 3 sessions of 4 hours each
- Sessions will be held either morning or afternoon
- Successful candidates will be awarded a Certificate of Attendance
Professional
On-demand