Knowledge Management

Learning Outcomes

Competences:

At the end of this module, students will have acquired the responsibility and autonomy to:

• Analyse the different perspectives and various approaches to Knowledge Management, its models and Cycle.
• Value Knowledge Management and the role of organizational culture in enabling it.
• Evaluate researched methodologies on the capturing and codification of knowledge sharing and communities of practice.
• Compare different user and task modelling approaches, evaluating how they promote effective knowledge use at the individual, group and organisational level.
• Use Knowledge Management Tools effectively (Content Management Tools, Knowledge Acquisition and Knowledge Application tools).
• Create, implement, and supervise Knowledge Management Strategies.

Knowledge:

At the end of the module/unit the learner will have been exposed to the following:

1. Analyse the different perspectives and various approaches to Knowledge Management, its models and Cycle Knowledge Management concepts and the different perspectives of Knowledge Management

• Theorise what Knowledge Management is
• Discuss the Multidisciplinary Nature of KM.
• Tacit and Explicit Knowledge.
• Concept Analysis.
• Debate Different Perspectives on KM.
• Assess the importance of Knowledge Management.

Describe various approaches to the Knowledge Management Cycle

• Outline major approaches to the Knowledge Management Cycle (Meyer and Zack; Bukowitz and Williams; Mc Elroy, Wig)
• Discuss the Integrated Knowledge Management Cycle and its Strategic Implications.
• Appraise Practical Considerations.

Explain various types of Knowledge Management models

• Outline Major theoretical Knowledge Management models (Von Krogh & Roos; Nanaka and Takenchi, Choo; Wig, Boisot I-space; etc.)
• Analyse Strategic implications of Knowledge Management models and their Practical implications

2. Value Knowledge Management and the role of organizational culture in enabling it Understand the role of Organizational Culture in enabling Knowledge Management

• Differentiate between different types of cultures.
• · Examine Culture at the foundation of Knowledge Management.
• Review Organizational Maturity models.
• Outline Transformation to a knowledge sharing culture.
• Identify Strategic and Practical implications of Organisational Culture.
• Explain how organisations learn and remember.
• Examine frameworks to assess Organisational Learning and Memory.
• Explore Organisational learning and organisational memory model.

Appreciate the value of Knowledge Management

• Knowledge Management ROI and metrics (Benchmarking model Balanced Scorecard method; Result Based Assessment framework)

3. Evaluate researched methodologies on the capturing and codification of knowledge sharing and communities of practice

Knowledge Capturing and Codification.

• Understand Tacit Knowledge Capture.
• Apply Knowledge Capture at individual and organisational level.
• Manage Explicit Knowledge Codification.
• Design Cognitive Maps, Decision Trees and Knowledge Taxonomies.
• Analyse Relationships among Knowledge Management Competitive Intelligence, Business Intelligence and Strategic Intelligence.
• Outline Strategic and Practical implications of Knowledge capture and Codification

Implement Knowledge sharing and Communities of Practice

• Outline the Social Nature of Knowledge.
• Explore Knowledge Sharing Communities.
• Identify obstacles to Knowledge Sharing.
• Analyse the relationship between Organisational Learning and Social Capital.
• Identify strategic and practical implications of Knowledge Sharing.

4. Compare different user and task modelling approaches, evaluating how they promote effective knowledge use at the individual, group, and organisational level

• Understand how User and Task Modelling approaches can help promote effective knowledge use at individual, group and organisational level.
• Discuss Knowledge Application at the individual level · Identify Characteristics of individual Knowledge workers.
• Explain the Taxonomy of Learning Objectives.
• Conduct Task Analysis and Modelling.
• Explore knowledge Application at group and organisational level.
• Discuss Knowledge re-use · Explore Knowledge Repositories.
• Identify Strategic and practical implications of Knowledge Application.

5. Use Knowledge Management Tools effectively (Content Management Tools, Knowledge Acquisition and Knowledge Application tools)

• Describe and adopt various Knowledge Management Tools.
• Knowledge capture and creation tools.
• Content creation tools.
• Data Mining and Knowledge Discovery.
• Content Management Tools.
• Knowledge Sharing and Dissemination Tools.
• Groupware and Collaboration Tools.
• Social Networking (including blogs, wikis, etc.)
• Knowledge Acquisition and Application Tools.
• Intelligent filtering and Adaptive Technologies.

6. Create, implement, and supervise Knowledge Management Strategies

• Develop a Knowledge Management Strategy.
• Develop a Knowledge Management Strategy.
• Conduct Knowledge Audits.
• Conduct a Gap Analysis.
• Design a Knowledge Management Strategy Roadmap.
• Balancing Innovation and Organisational Structure.
• Outline the Types of Knowledge Assets Produced.

Skills:

At the end of the unit the learner will have acquired the following skills. The learner will be able to:

• Interpret the various types of Knowledge Management models and the Knowledge Management Cycle.
• Apply different perspectives and various approaches to Knowledge Management.
• Value Knowledge Management and the role of Organizational Culture in enabling Knowledge Management.
• Effectively use Capturing and Codification of Knowledge sharing to support Communities of Practice.
• Distinguish between various user and task modelling approaches to promote effective knowledge use at the individual, group and organisational level .
• Use Knowledge Management Tools such as Content Management Tools, Knowledge Acquisition and Knowledge Application tools.
• Formulate and propose Knowledge Management Strategies.

Module-Specific Learner Skills:

At the end of the module/unit the learner will be able to:

• Plan tasks and manage time to meet the expected deadlines.
• Structure own thoughts and formulate them coherently.

Module-Specific Digital Skills and Competences:

At the end of the module/unit, the learner will be able to:

• Operate digital tools effectively to get the work done to find information, analyse it, design strategies, and present them.