Quality Management and Elderly Care Service Improvement

MQF Level 7

6 Credits (ECTS)

Quality Management and Elderly Care Service Improvement

Module Type
Compulsory
ECTS Credits
6 Credits (ECTS)
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Get 70% back via Tax Credit

€543 refund on this module

Module Description Requirements Audience Career Paths Assessment Additional Info

Module Description

Quality management is a crucial need for healthcare organizations such as elderly care homes and clinics. It is important because it has a direct impact on human lives and wellbeing.

Elderly Care institutions have to ensure that they constantly evaluate their internal processes and service delivery to ensure that the quality of care delivered is of top standard.

This module provides comprehensive coverage of the theoretical and practical aspects of quality at different levels of elderly care implementation and delivery.

The aim of this module is to enable healthcare managers and other health professionals in the implementation of quality management and continuous quality improvement in their settings.

Entry Requirements

Candidates who apply for this course must possess one of the following: 

  • a Level 6 degree in a related field; 

 OR  

  • a Level 5 diploma or higher diploma and 5 years’ work experience in a supervisory or managerial role. 

 

Preference is given to applicants having a Level 6 degree in a discipline related elderly care and a minimum of 3 years’ work experience in management within the sector. 

Target Audience

The target group covers, but is not limited to:  

  • Care Home Managers and Directors
  • Personnel involved in the administration of care to the elderly
  • Educators
  • Welfare Officers 
  • Human Resources and Operations Managers involved in the administration of care for the elderly
  • Middle Management (such as. senior care workers etc.)
  • Personnel involved in family counselling and counselling of the elderly
  • Nurses 
  • Medical Doctors
  • Allied health professionals, such as physiotherapists, dieticians etc. 

 

 

 

Career Paths

The potential positions for which this programme aims to prepare could be: Elderly Care Home Managers/Directors, Elderly Home Chief Executive Officers/ Chief Financial Officers/Human Resources Managers.

It is designed to improve the prospect of employment and career progression in areas including, but not limited, to:

  • Community/social services agencies for the elderly;
  • Religious organisations which provide care for the elderly;
  • Healthcare and long-term care agencies and institutions (state and private).

How you’ll be assessed

The course comprises:

  • Evening classes for part-time courses.
  • Classes held throughout the day for full-time courses.
  • Guided learning, presentations, comprising synchronous online discussions, tutorials and/or videos.
  • Self-study hours comprising research, reading and assignment work.

Assessment

Assessment is carried out via two mandatory components:

  • Modular Assessment
  • Dissertation Assessment

The programme includes different forms of assessment which allow for and promote students’ critical engagement. The formative and summative assessment tasks may include an in-class assignment and/or a home-based written assignment using diverse assessment tools which may take the form of online and in-class discussions, examinations, case studies, reports, proposals, essays, and presentations, etc., as applicable to the diverse modules. 

Assignment
Discussions
Module Type
Compulsory
Parent Course
Master of Science (M.Sc.) in Elderly Care Management
ECTS Credits
6 Credits (ECTS)
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Additional Info

Upon successfully completing the course, you will be able to get 70% of the course fees back through the Get Qualified scheme.**  

Due to the modular structure of the course, you may also opt to take individual modules as stand-alone. The entry requirements still apply.***  

*Prices are applicable to students who reside in Malta at the time of applying. 

**Terms and conditions apply.  

Learning Outcomes

Competences:

At the end of the module/unit the learner will have acquired the responsibility and autonomy to:
  • Critically analyse major types of quality assessment methods at both policy and organisational levels of analysis.
  • Critically analyse the three main activities of Quality Management: measurement, assessment and improvement.
  • Use measures identified to assess and evaluate Quality in elderly care organisations.
  • Develop a continuous quality improvement programme for elderly care organisations.
  • Critically analyse aspects of organisational culture that influence the effectiveness of quality management in elderly care organisations.

Knowledge:

At the end of the module/unit the learner will have been exposed to the following:

Quality Management:

  • A System Approach
  • Quality Management Fundamentals
  • Understanding of Quality Methods
  • Total Quality and its Three Principles

Role of Policy in Advancing Quality

  • External Stakeholders affecting quality
  • Governmental Healthcare related Policies and Private/Company Quality Service Policies
  • Consumer Protection Act and Quality Quality

Management Functions and Measures

  • Three main functions of Quality Management
  • Measures to evaluate Quality in Elderly Care
  • Balanced Scorecards in Performance Measurement

Quality Management Tools

  • Quality Management Tools
  • Patient Safety and Medical Errors
  • Dashboards, IT and Quality

Setting Improvement Goals in Complex Systems

  • Relationship between goals and results
  • Setting improvement goals and implementing improvements
  • Fostering a culture of collaboration and teamwork

Future of Quality in Healthcare

  • National Health Programmes
  • The Past, Present and Future of Healthcare Quality
  • Crating high reliability though continuous improvement and training

Skills:

At the end of the module/unit the learner will have acquired the following skills:

  • Evaluate the quality characteristics important to Healthcare and Elderly Care providers, consumers and other relevant stakeholders
  • Assess whether Performance Targets set have been reached
  • Investigate any shortfalls in performance and quality management in elderly care organisation
  • Determine how to use tools such as Occupational Standards to reinforce good quality service provision in elderly care organisation
  • Critically analyse further training needs of own Healthcare staff in relation to Quality in own organisation.

Judgment Skills and Critical Abilities:

The learner will be able to:

  • Collect, analyse and interpret data/information to support arguments, and to develop and apply ideas related to quality management.

Module-Specific Communication Skills:

The learner will be able to:

  • Communicates ideas, problems, and solutions to both specialist and non-specialist audiences using a range of techniques involving qualitative and quantitative information to sustain arguments.

Module-Specific Learner Skills:

The learner will be able to:

  • Undertake independent and self-directed study through researched literature reviews.

Module-Specific Digital Skills and Competences:

The learner will be able to:

  • Navigate through the online learning platform to find assignments, discussion boards, literature, tutorials etc.

 
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International
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