Supervisory and HR Skills for Hospitality Professionals
6 ECTS
Supervisory and HR Skills for Hospitality Professionals
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Module Description
This module covers the tools to affect change and motivate employees in the hospitality settings. This module provides students with strategies for effective supervision, and the skills and knowledge required to lead a team or work group in a hospitality environment.
The participants will explore critical topics such as problem-solving, decision-making, resolving conflict, ensuring productivity and team cohesion through effective communication, coaching and motivating others.
Entry Requirements
Candidates who apply for this course must possess:
- A qualification at MQF Level 4 (one ‘A’ Level or equivalent in any subject) and a pass in English Language* and Mathematics at MQF Level 3 (‘O’ Level or equivalent).
In the case of students who do not possess all the formal required academic qualifications, then the Recognition of Prior Learning (RPL) process could be applied such that if evidence of equivalent learning is found then the applicant could still be accepted on the course. Such RPL process will subject applicants to an interview held with a board of experts within the field, chosen specifically by IDEA College, so as to verify their experiences and prior learning.
Evidence may include:
- A detailed CV outlining relevant work experience and responsibilities.
- Employer reference letters outlining job role, duration, and key competencies.
- Related documentation demonstrating relevant skills (e.g. work portfolio).
IDEA College’s RPL Policy: https://mt.ideaeducation.com/app/uploads/2024/07/Doc_007_24-Recognition-of-Prior-Learning-Policy-and-Process.pdf
*Students whose first language is not English and do not possess an ‘O’ level pass in English Language will be required to demonstrate English language capability at IELTS level 6.0 or equivalent.
Target Audience
The programme targets the following groups:
- Individuals seeking to advance their academic and professional knowledge in the Tourism and Hospitality Management.
- Individuals wanting to pursue a wide range of career paths in the tourism and hospitality industry.
Career Paths
The potential positions for which this programme aims to prepare could be and are not limited to: –
- Travel consultant.
- Operations manager.
- Event organiser/planner/manager.
- Business Development executive.
- Hotel manager.
- Travel agency manager.
- Marketing executive.
- Tour operator.
How you’ll be assessed
The course comprises:
- Evening classes for part-time courses.
- Classes held throughout the day for full-time courses.
- Guided learning, presentations, comprising synchronous online discussions, tutorials and/or videos.
- Self-study hours comprising research, reading and assignment work.
Assessment
Assessment is carried out via two mandatory components:
- Formative Assessment
- Summative Assessment
The programme includes different forms of assessment which allow for and promote students’ critical engagement. The formative and summative assessment tasks may include an in-class assignment and/or a home-based written assignment using diverse assessment tools which may take the form of online and in-class discussions, examinations, case studies, reports, proposals, essays, and presentations, etc., as applicable to the diverse modules.
Learning Outcomes
Competences:
At the end of the module/unit, the learner will have acquired the responsibility and autonomy to:
- Examine the hospitality supervisory context and the need for holistic skills development.
- Analyse the importance of the 5 stages of group development for supervisory effectiveness in a hospitality context.
- Evaluate different diagnostic techniques and methodologies used in hospitality to make decisions and solve problems.
- Demonstrate an in-depth understanding of leadership theories and how they apply to hospitality settings.
- Identify tools to manage cultural diversity and analyse them in the context of hospitality settings.
- Examine the interdependence of manager actions and employee success in the context of organizational citizenship behavior.
Knowledge
By the end of the module/unit, the students will be able to:
- Communication Dynamics at Work (building on knowledge gained in module 4).
- Achieving Effective Results with Hospitality Workforce
- Diagnostic Skills for Hospitality
- Time Management, Prioritisation and Goal Setting
- Coaching and Mentoring
- Performance Management
Skills
At the end of the module/unit, the learner will have acquired the following skills:
- Apply key decision-making, conflict resolution, and problem-solving methodologies.
- Manage time by setting realistic priorities and goals.
- Identify and examine different stages of group development and the role they play in group dynamics and team management.
- Set SMART goals for oneself and the team to achieve organisational results.
- Assess and review team performance and provide feedback and new direction using coaching and mentoring skills as applicable.
- Master problem-solving skills related to content and context covered in this module.
- Communicate ideas, problems, and solutions to both specialist and non-specialist audiences.
- Formulate practical and theoretical responses to abstract and concrete problems.
Module-Specific Learner Skills
At the end of the module/unit, the learner will be able to:
- Evaluate own learning and identify learning needs necessary to undertake further learning related to personal and professional development.
Module-Specific Digital Skills and Competences
The learner will be able to:
- Navigate through the online learning platform to find, download, and upload assignments, discussion boards, literature, tutorials, etc.