Undergraduate Certificate in Retail and Store Management
Undergraduate Certificate
Retail and Store Management
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Course Description
This program equips students with comprehensive knowledge and skills essential for effective retail and store management.
It covers key areas such as retail environment analysis, strategic planning, negotiation techniques, enhancing customer experience, and people management.
Through a blend of theoretical understanding and practical applications, students develop the expertise needed to excel in the retail industry.
The curriculum is designed to foster professional growth and prepare students for successful careers by emphasizing strategic thinking, operational efficiency, and exceptional customer service. Graduates will be well-prepared to navigate the dynamic retail landscape and contribute effectively to their organizations.
Entry Requirements
Candidates who apply for this course will possess:
- A qualification at MQF Level 4 (one ‘A’ Level or equivalent in any subject) and a pass in English Language and Mathematics at MQF Level 3 (‘O’ Level or equivalent).
Target Audience
This programme targets:
- People within retail sector and other individuals aspirating for professional and academic advancement in retail and store management.
Career Paths
The possible positions for which this programme aims to prepare you for include, but are not limited to:
- Store Assistant
- Sales Representative
- Retail Customer Care Representative
- Visual Merchandiser
Modules
You are required to complete all 5 compulsory modules (30 ECTS), to fulfil the requirements of this Undergraduate Certificate
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Undergraduate Certificate in Retail and Store Management
How you’ll be assessed
The course comprises:
- Evening classes for part-time courses.
- Classes held throughout the day for full-time courses.
- Guided learning, presentations, comprising synchronous online discussions, tutorials and/or videos.
- Self-study hours comprising research, reading and assignment work.
Assessment
Assessment is carried out via two mandatory components:
- Assessment 1
- Assessment 2
The programme includes different forms of assessment which allow for and promote students’ critical engagement. The formative and summative assessment tasks may include an in-class assignment and/or a home-based written assignment using diverse assessment tools which may take the form of online and in-class discussions, examinations, case studies, reports, proposals, essays, and presentations, etc., as applicable to the diverse modules.
Course Intake Dates
TBC 2024
Learning Outcomes
For Knowledge:
The learner will be able to:
- Identify the market and management theories, typical structures, and trading formats of a range of retailer channels.
- Define the characteristics of retailing and the key factors influencing retail environment.
- Develop comprehensive understanding of retail strategy and its design, implementation, and assessment based on consumer needs and market changes; · Describe the actions taken to acquire and retain customers and what tools to use to create excellent customer experience.
- Define inventory management practices used in retail settings.
- Identify management and leadership functions, styles and tools to motivate workers in retail settings.
- Identify communication and negotiation techniques used in retail and store management context.