People Management and Negotiation Skills 

Module Description

This module covers the tools to manage, lead and motivate workers in the retail settings. This module provides participants with strategies for effective supervision, and the skills and knowledge required to negotiate as well as lead a team and effectively manage and communicate with other retail stakeholders. 

The participants will also explore critical diagnostic skills such as problem solving, decision making, and resolving conflicts.  

Entry Requirements

Candidates who apply for this course will possess:

• A qualification at MQF Level 4 (one ‘A’ Level or equivalent in any subject) and a pass in English Language and Mathematics at MQF Level 3 (‘O’ Level or equivalent).

Target Audience

This programme targets:

• People within retail sector and other individuals aspirating for professional and academic advancement in retail and store management.

How you’ll be assessed

The method of assessment is assignment-based.

The module comprises:

• 6 lectures;
• 3-hour lectures;
• 12 hours of online content, comprising synchronous online discussions, tutorials and/or videos.