Undergraduate Certificate in Retail and Store Management

MQF Level 5

Undergraduate Certificate

Retail and Store Management

TBC 2024
Price  (Local/EU)
Part-Time: 15 months
ECTS Credits
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Course Description

This programme provides students with knowledge and understanding of retail and store management and aims to help them build the skills required for professional practice in retailing as related to retail environment, strategy, negotiations, customer experience, and people management.

Entry Requirements

Candidates who apply for this course will possess:

  • A qualification at MQF Level 4 (one ‘A’ Level or equivalent in any subject) and a pass in English Language and Mathematics at MQF Level 3 (‘O’ Level or equivalent).

Target Audience

This programme targets:

  • People within retail sector and other individuals aspirating for professional and academic advancement in retail and store management.

Career Paths

The possible positions for which this programme aims to prepare you for include, but are not limited to:

  • store assistant
  • sales representative
  • retail customer care representative
  • visual merchandiser


You are required to complete all 5 compulsory modules (30 ECTS), to fulfil the requirements of this Undergraduate Certificate

How you’ll be assessed

The method of assessment is assignment-based.

The course comprises:
• 6 lectures per module;
• 3-hour lectures;
• 12 hours of guided learning, presentations, comprising synchronous online discussions, tutorials and/or videos;
• Self-study hours comprising research, reading and assignment work.





The programme includes different forms of assessment which allow for and promote students’ critical engagement. The formative and summative assessment tasks may include an in-class assignment and/or a home-based written assignment using diverse assessment tools which may take the form of online and in-class discussions, examinations, case studies, reports, proposals, essays, and presentations, etc., as applicable to the diverse modules.


Course Intake Dates

TBC 2024

Learning Outcomes

The learner will be able to:

  1. Identify the market and management theories, typical structures, and trading formats of a range of retailer channels;
  2. Define the characteristics of retailing and the key factors influencing retail environment;
  3. Develop comprehensive understanding of retail strategy and its design, implementation, and assessment based on consumer needs and market changes;
  4. Describe the actions taken to acquire and retain customers and what tools to use to create excellent customer experience;
  5. Define inventory management practices used in retail settings;
  6. Identify management and leadership functions, styles and tools to motivate workers in retail settings;
  7. Identify communication and negotiation techniques used in retail and store management context.
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