Change Management
Module Description
Change can come in different forms, be it growth, investment, cut backs, restructuring, technological advancement and market fluctuations; it is inevitable and without change a company or business gets stuck in a rut and eventually dies.
In today’s fast changing world, a manager needs to be constantly on the alert for these changes and to ensure to plan and foresee such changes.
Technological advances have brought about many changes in the Healthcare industry, both in the provision of Healthcare services and the supply/sale of Healthcare products and pharmaceuticals.
Healthcare Managers must therefore have their ‘finger on the pulse’ and constantly look out for changes in trends and ways through which to improve their product or service provision.
This module will equip the learners with information on how to manage change in their organisation, from communicating a new vision, objective or target to colleagues, teams and other relevant stakeholders, to planning, developing and implementing the changes in the organisation.
It will also encourage them to develop skills in coping with negative reactions to change, overcoming obstacles and facing challenges within their own organisation by equipping them with various useful tools and techniques.
Entry Requirements
Candidates who apply for this course must possess one of the following:
- a Level 6 degree in a related field;
OR
- a Level 5 diploma or higher diploma and 5 years’ work experience in a supervisory or managerial role.
Preference is given to applicants having a Level 6 degree in a discipline related to the healthcare industry and a minimum of 3 years’ work experience in management within the sector.
Target Audience
The programme is mainly targeted at:
- Nurses and Midwives;
- Nursing Managers;
- Ward Managers;
- Clinic /Department Managers;
- Physiotherapists;
- Social Workers;
- Doctors;
- Professionals allied to medicine, such as paramedics;
- Staff within the pharmaceutical and medical devices industries;
- General Managers without clinical qualifications.
Module / Unit Instruction
The proposed structure comprises a blended approach promoting the building of a community of practice via peer-to-peer learning.
The structure uses primarily two dimensions of teaching-learning modes:
- Face-to-face sessions: 28 hours.
- Online Learning Activities: 17 hours
Face to Face sessions
Face-to-face sessions include lectures, tutorials, discussions, presentations and workshop activities promoting peer-to-peer learning.
Online Learning Activities
Online learning activities incorporate tutorials and asynchronous discussions. These may consist of active interaction, participation and contributions in fora discussions, sharing resources and self-reflection exercises.
Learners also contribute to the building of the community of practice by providing feedback to their peers as critical friends, enhancing the learner’s critical engagement throughout the study period.
The tutor provides continual support during both teaching -learning modes by providing information, readings and tasks relevant to the module in question.
The tutor provides continuous formative feedback as an on-going guidance during the student’s learning experience in preparation for their summative assessment.
How you’ll be assessed
Assessment of each module consists of two assignments, each carrying a weighting as below:
a) One Formative assignment carries 20% of total module mark achieved. b) One Summative assignment carries 80% of total module mark achieved.
For successful completion of a study module the student is required to achieve a minimum of 41% pass mark in both the formative and the summative assignment.
The overall grade achieved for each module is calculated as the sum of: · 20% of the mark achieved for formative assignment; and · 80% of the mark achieved for the summative assignment.
All assignment tasks of both formative and summative assessment aim to provide the learner an opportunity to produce evidence of his/her competences aligned to the learning outcomes of each individual Module.
Assessment
a) Formative assessment tasks are provided in the form of structured online discussions that support learners in their development throughout all of the modules studied.
Such discussions are facilitated and monitored by lecturer who provides students with constructive feedback to help them improve and prepare for summative assignment and dissertation.
For successful completion of a study module the student is required to achieve a minimum of 41% pass mark in the formative assignment.
Formative assessment tasks will contribute to the student’s final mark to acknowledge their work and give chance to improve.
This method allows students to also contribute to the building of the community of practice by providing feedback to their peers as critical friends, enhancing the learner’s critical engagement throughout the study period.
b) Summative assessment is done via one assignment at the end of each module. The mode of assessment varies and may include in-class assignments, and home-based written assignments.
The recommended assessment tool for this module is an essay title or case studies based on relevant real-life scenarios.
Word count range: 3000 ± 10% For successful completion of a study module the student is required to achieve a minimum of 41% pass mark in summative assignment.
Module Intake Dates
October 2024
Learning Outcomes
Competences:
At the end of the module/unit the learner will have acquired the responsibility and autonomy to:
- Critically analyse and communicate the opportunities to achieve strategic leadership.
- Critically evaluate the importance of change management in a changing and dynamic Healthcare provision environment where competition is constantly increasing (especially in the private sector)
- Communicate plans to implement changes with relevant stakeholders effectively in own Healthcare organisation.
- Monitor the plan for change to ensure successful management and completion.
- Follow the process of investment decision making when taking decisions for own company.
- Gather feedback from relevant stakeholders before, during and after the change process is implemented in own organisation.
- Use various tools and techniques to manage change and overcome barriers, negative impacts and miscommunication.
Knowledge:
At the end of the module/unit the learner will have been exposed to the following:
- Critically analyse the Healthcare organisation’s core competencies as they relate to change management principles.
- Critically analyse the principles of change management.
- Critically analyse the different types of changes.
- Identify and evaluate the stages in the change process.
- Analyse the impact of change on internal and external environment.
- Critically evaluate why one would run feasibility studies at the outset of the change management process.
- Critically analyse the tools and techniques used to assess the value and impact of the change in own Healthcare organisation.
- Critically analyse the elements which make up a realistic change management plan or strategy.
Skills:
At the end of the module/unit the learner will have acquired the following skills:
- Critically analyse the importance of using Star Model to healthcare strategic planning.
- Appraise the drivers of change and their likely impact on Healthcare organisations such as own.
- Analyse the impact of change on internal and external environment.
- Critically analyse and plan for change in a Healthcare organisation.
- Conduct a feasibility study to improve change strategy and action plan at the outset.
- Measure the costs and benefits of change in own Healthcare organisation.
- Demonstrate the scope of tools and techniques used for measuring the effects of change.
- Critically analyse and set the requirements of a realistic and achievable change management plan for own Healthcare organization.
- Critically analyse and manage different types of changes.
Judgment Skills and Critical Abilities:
The learner will be able to:
- Examine the ethical and social implications of change in own Healthcare organisation.
- Evaluate the nature and function of organisational culture in relation to managing change.
- Investigate the importance and requirements of a communication strategy for the management of change in own Healthcare organisation.
- Assess the role of knowledge management models in context of change management.
- Assess the short and long term objectives in the change action plan for own
- Healthcare organisation § Distinguish between change management and implementation in private vs. public Healthcare organisations.
Module-Specific Communication Skills:
The learner will be able to:
- Communicate feedback to key stakeholders during different stages of change implementation.
Module-Specific Learner Skills:
The learner will be able to:
- Critically analyse case studies which demonstrate effective and non-effective practices in change management in Healthcare organisations (public and private)
- Identify new tools one could adopt to help manage change in a Healthcare organisation such as own.
- Assess the impact of change on own Healthcare organisation looking at operations, staff, patients and other relevant aspects and stakeholders.
- Analyse further the link between project management skills and techniques as well as change management skills and techniques.
Module-Specific Digital Skills and Competences:
The learner will be able to:
- Navigate through the online learning platform to find assignments, discussion boards, literature, tutorials etc.