Communication Skills and Teamwork

MQF Level 4

6 Credits (ECTS)

Communication Skills and Teamwork

Module Type
ECTS Credits
6 Credits (ECTS)
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Get 70% back via Tax Credit

€420 refund on this module

Module Description

This module covers the tools to positively influence communication outcome as applicable to retail settings. It aims to provide a learning opportunity allowing students to examine the different styles, tools and techniques which could be used for effective communicating and presenting with clients and other stakeholders in the workplace. The participants will explore essential topics such as effective communication and presenting principles, the role of personality, empathy and perception in communication, influence and motivation as well as building and gaining rapport. Additionally, students will also gain an understanding of the importance of teamwork within the retail context

Entry Requirements

Candidates who apply for this course must possess a pass in English Language* and Mathematics at MQF Level 3 (‘O’ Level or equivalent). 

*Students whose first language is not English will be required to demonstrate evidence of an adequate level of English proficiency.  



Target Audience

This course is targeted at people within the retail sector and other individuals aspiring for professional and academic advancement in retail operations. 

Career Paths

The possible positions for which this programme aims to prepare you for include, but are not limited, to:   

  • store assistant  
  • sales representative  
  • retail customer care representative  
  • visual merchandiser 

How you’ll be assessed

You will complete a combination of written and practical assessments, which will vary depending on the module choices you make. You can expect to complete coursework and exams, as well as presentations and reports.


Module Intake Dates


Reading for the entire Certificate in Retail Operations as presented in this brochure costs €3,000.*  

Upon successful completion of this course, students will be eligible for a 70% refund of the cost through the ‘Get Qualified’ scheme.** 

Due to the modular structure of the course, you may also opt to take individual modules as stand-alone. The entry requirements still apply.***  

*Prices are applicable to students who reside in Malta at the time of applying. 

**Terms and conditions apply.  

*** For the price of individual modules, please contact the IDEA Academy team.  

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