Pre-Tertiary Certificate in Retail Operations

MQF Level 4


Retail Operations

TBA 2024
Price  (Local/EU)
Part-Time: 15 months
Full-Time: 8 months
ECTS Credits
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Course Description

If you work in retail, it’s important that you are fully trained and equipped to meet customers’ needs.

This programme will help you build the skills required for professional practice in retail, covering everything from sales skills, customer care and handling complaints to visual merchandising, arranging eye-catching displays and launching sales campaigns.

You will also acquire valuable interpersonal skills, gain an understanding of health and safety as applicable to retail, as well as learn about the digital tools being currently used in retail.

This programme provides the students with knowledge and understanding of basic retail operations and aims to help them build the essential skills required for professional practice in retailing as related to customer care, sales, digital tools, visual merchandising and display handling. It will also cover interpersonal skills and health and safety topics as applicable to retail industry.

Entry Requirements

Candidates who apply for this course must possess a pass in English Language* and Mathematics at MQF Level 3 (‘O’ Level or equivalent).

*Students whose first language is not English will be required to demonstrate evidence of an adequate level of English proficiency.

Target Audience

This course is targeted at people within the retail sector and other individuals aspiring for professional and academic advancement in retail operations.

Career Paths

The possible positions for which this programme aims to prepare you for include, but are not limited, to:

  • Store Assistant
  • Sales Representative
  • Retail Customer Care Representative
  • Visual Merchandiser


You are required to complete all 5 compulsory modules (30 ECTS) to fulfil the requirements of this Pre-Tertiary Certificate.

How you’ll be assessed

This is a part-time programme and will typically take up to 10 months to complete. The programme comprises a total of 5 modules. The method of assessment is assignment-based.

The course comprises:

  • 6 lectures per module;
  • 3-hour lectures (evening);
  • 12 hours of guided learning, presentations, comprising synchronous online discussions, tutorials and/or videos;
  • Self-study hours comprising research, reading and assignment work.



Level 4 Study Programme is assessed via Modular Assessment which carries 100% assessment weighting. The modular score achieved at the end of the study programme is calculated by summing up and working an average of the overall grades obtained in each of the study modules.

Modular Assessment

Overall assessment weighting for each module consists of: Assessment of each module consists of two assignments, each carrying a weighting as below:

a) One assignment carries 20% of total module mark achieved. b) One assignment carries 80% of total module mark achieved.

For successful completion of a study module the student is required to achieve a minimum of 50% pass mark in both assignments.

The overall grade achieved for each module is calculated as the sum of:

  • 20% of the mark achieved for assignment one; and
  • 80% of the mark achieved for the assignment two.

Course Intake Dates

TBA 2024

Learning Outcomes

For Knowledge:

The learner will be able to:

  • Define types and needs of customers and describe the ways on how to address their complaints.
  • Identify customer care and selling principles.
  • Identify different communication stages, techniques and styles, as well as barriers and promoters to anti-discriminatory communication.
  • Describe the necessary presentation skills to convey ideas clearly, accurately and vividly with relevant stakeholders in retail.
  • Identify examples of digital technologies, skills and tools and explore their meaning for retail industry and one’s role within retail.
  • Develop understanding of health and safety regulations and identify which health and safety procedures are applicable and relevant to one’s particular working environment and role.
  • Describe the Four Elements of Visual Merchandising and principles underlying good display design, including effective layout, lighting and fixtures used in visual merchandising.
  • Develop understanding of the importance of teamwork in retail.

For Skills:

The learner will be able to:

  • Provide quality customer care by managing different types and needs of customers by applying interpersonal skills.
  • Handle and address angry customers and customers ‘complaints by applying principles for anti-discriminatory communication.
  • Identify and respond to health and safety risks by applying essential health and safety regulations as applicable to one’s role within retail.
  • Demonstrate how digital concepts and tools can help retailers improve customer experience.
  • Able to manage cashier and digital payment transactions.
  • Evaluate and recommend improvements for retail displays and visual merchandising.
  • Assess own learning and identify learning needs necessary to undertake further learning.
  • Communicate ideas, in a well-structured and coherent way to peers, supervisors and customers.
  • Enhance their career by developing knowledge and understanding to systematically and creatively upgrade their retail related practices.
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I chose IDEA Academy because every effort is made from staff and tutors to maintain a healthy study-work-life balance, differentiating them from other institutions.  I am grateful that throughout my studies, I was nurtured by being given professional advice, the necessary support and enough time to work at my own pace.  At IDEA Academy I did not just get a degree, but I’ve learned so many extra life experiences.

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