Certificate in Retail Operations

Course Description

If you work in retail, it’s important that you’re fully trained and equipped to meet customers’ needs.

This programme will help you build the skills required for professional practice in retail, covering everything from sales skills, customer care and handling complaints to visual merchandising, arranging eye-catching displays and launching sales campaigns.

You will also acquire valuable interpersonal skills, gain an understanding of health and safety as applicable to retail, as well as learn about the digital tools being currently used in retail.

Entry Requirements

Candidates who apply for this course must possess a pass in English Language* and Mathematics at MQF Level 3 (‘O’ Level or equivalent).

*Students whose first language is not English will be required to demonstrate evidence of an adequate level of English proficiency.

Target Audience

This course is targeted at people within the retail sector and other individuals aspiring for professional and academic advancement in retail operations.

Career Paths

The possible positions for which this programme aims to prepare you for include, but are not limited, to:

• store assistant
• sales representative
• retail customer care representative
• visual merchandiser

Modules

You are required to complete all 5 compulsory modules (30 ECTS) to fulfil the requirements of this certificate.

How you’ll be assessed

This is a part-time programme and will typically take up to 10 months to complete. The programme comprises a total of 5 modules. The method of assessment is assignment-based.

The course comprises:

• 6 lectures per module;
• 3-hour lectures (evening);
• 12 hours of online content per module, comprising asynchronous online discussions, tutorials and/or videos;