Pre-Tertiary Certificate in Retail Operations
Pre-Tertiary Certificate
Retail Operations
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Course Description
If you work in retail, it’s important that you are fully trained and equipped to meet customers’ needs.
This programme will help you build the skills required for professional practice in retail, covering everything from sales skills, customer care and handling complaints to visual merchandising, arranging eye-catching displays and launching sales campaigns.
You will also acquire valuable interpersonal skills, gain an understanding of health and safety as applicable to retail, as well as learn about the digital tools being currently used in retail.
This programme provides the students with knowledge and understanding of basic retail operations and aims to help them build the essential skills required for professional practice in retailing as related to customer care, sales, digital tools, visual merchandising and display handling. It will also cover interpersonal skills and health and safety topics as applicable to retail industry.
Entry Requirements
Candidates who apply for this course must possess a pass in English Language* and Mathematics at MQF Level 3 (‘O’ Level or equivalent).
*Students whose first language is not English will be required to demonstrate evidence of an adequate level of English proficiency.
Target Audience
This course is targeted at people within the retail sector and other individuals aspiring for professional and academic advancement in retail operations.
Career Paths
The possible positions for which this programme aims to prepare you for include, but are not limited, to:
- Store Assistant
- Sales Representative
- Retail Customer Care Representative
- Visual Merchandiser
Modules
You are required to complete all 5 compulsory modules (30 ECTS) to fulfil the requirements of this Pre-Tertiary Certificate.
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Pre-Tertiary Certificate in Retail Operations
How you’ll be assessed
The course comprises:
- Evening classes for part-time courses.
- Classes held throughout the day for full-time courses.
- Guided learning, presentations, comprising synchronous online discussions, tutorials and/or videos.
- Self-study hours comprising research, reading and assignment work.
Assessment
Assessment is carried out via two mandatory components:
- Modular Assessment
- Project Assessment
The programme includes different forms of assessment which allow for and promote students’ critical engagement. The formative and summative assessment tasks may include an in-class assignment and/or a home-based written assignment using diverse assessment tools which may take the form of online and in-class discussions, examinations, case studies, reports, proposals, essays, and presentations, etc., as applicable to the diverse modules.
Course Intake Dates
TBC 2025
Learning Outcomes
For Knowledge:
The learner will be able to:
- Define types and needs of customers and describe the ways on how to address their complaints.
- Identify customer care and selling principles.
- Identify different communication stages, techniques and styles, as well as barriers and promoters to anti-discriminatory communication.
- Describe the necessary presentation skills to convey ideas clearly, accurately and vividly with relevant stakeholders in retail.
- Identify examples of digital technologies, skills and tools and explore their meaning for retail industry and one’s role within retail.
- Develop understanding of health and safety regulations and identify which health and safety procedures are applicable and relevant to one’s particular working environment and role.
- Describe the Four Elements of Visual Merchandising and principles underlying good display design, including effective layout, lighting and fixtures used in visual merchandising.
- Develop understanding of the importance of teamwork in retail.
For Skills:
The learner will be able to:
- Provide quality customer care by managing different types and needs of customers by applying interpersonal skills.
- Handle and address angry customers and customers ‘complaints by applying principles for anti-discriminatory communication.
- Identify and respond to health and safety risks by applying essential health and safety regulations as applicable to one’s role within retail.
- Demonstrate how digital concepts and tools can help retailers improve customer experience.
- Able to manage cashier and digital payment transactions.
- Evaluate and recommend improvements for retail displays and visual merchandising.
- Assess own learning and identify learning needs necessary to undertake further learning.
- Communicate ideas, in a well-structured and coherent way to peers, supervisors and customers.
- Enhance their career by developing knowledge and understanding to systematically and creatively upgrade their retail related practices.
See what students have to say about our courses
I chose IDEA Academy because every effort is made from staff and tutors to maintain a healthy study-work-life balance, differentiating them from other institutions. I am grateful that throughout my studies, I was nurtured by being given professional advice, the necessary support and enough time to work at my own pace. At IDEA Academy I did not just get a degree, but I’ve learned so many extra life experiences.
Lorraine Vella
M.Sc. in Governance