6 Credits (ECTS)
Customer Care and Sales Skills for Retail
Get 70% back via Tax Credit
€420 refund on this module
Candidates who apply for this course must possess a pass in English Language* and Mathematics at MQF Level 3 (‘O’ Level or equivalent).
*Students whose first language is not English will be required to demonstrate evidence of an adequate level of English proficiency.
This course is targeted at people within the retail sector and other individuals aspiring for professional and academic advancement in retail operations.
The possible positions for which this programme aims to prepare you for include, but are not limited, to:
- store assistant
- sales representative
- retail customer care representative
- visual merchandiser
How you’ll be assessed
You will complete a combination of written and practical assessments, which will vary depending on the module choices you make. You can expect to complete coursework and exams, as well as presentations and reports.
Module Intake Dates
Reading for the entire Certificate in Retail Operations as presented in this brochure costs €3,000.*
Upon successful completion of this course, students will be eligible for a 70% refund of the cost through the ‘Get Qualified’ scheme.**
Due to the modular structure of the course, you may also opt to take individual modules as stand-alone. The entry requirements still apply.***
*Prices are applicable to students who reside in Malta at the time of applying.
**Terms and conditions apply.
*** For the price of individual modules, please contact the IDEA Academy team.