Customer Care and Sales Skills for Retail

Module Description

This module looks into the different areas of how to provide excellent customer care for retail customers. Participants will learn about different types of customers, and how to understand and meet their needs delivering effective customer service. They will also learn why clients complain and how to address those complaints. A part of the module will be also dedicated to selling skills and product knowledge.

Entry Requirements

Candidates who apply for this course must possess a pass in English Language* and Mathematics at MQF Level 3 (‘O’ Level or equivalent).

*Students whose first language is not English will be required to demonstrate evidence of an adequate level of English proficiency.

Target Audience

This course is targeted at people within the retail sector and other individuals aspiring for professional and academic advancement in retail operations.

Career Paths

The possible positions for which this programme aims to prepare you for include, but are not limited, to:

• store assistant
• sales representative
• retail customer care representative
• visual merchandiser

How you’ll be assessed

You will complete a combination of written and practical assessments, which will vary depending on the module choices you make. You can expect to complete coursework and exams, as well as presentations and reports.