Communication Skills and Work Ethics for Hospitality Professionals
This module covers the tools to communicate, motivate and positively influence communication outcome as applicable to hospitality settings.
It aims to provide a comprehensive learning opportunity allowing students to examine the different styles, tools and techniques which could be used for effective communicating with clients and other stakeholders in the workplace.
The participants will explore critical topics such effective communication, the role of personality and perception in communication, influence and motivation as well as Building and Gaining Rapport. Additionally, students will gain the knowledge of ethical issues within the hospitality context.
Candidates who apply for this course must possess the following:
- a qualification at MQF Level 4 (one ‘A’ Level or equivalent in any subject);
- a pass in English Language and Mathematics at MQF Level 3.
Preference is given to applicants having a year of work experience in an area related to this study programme.
This course is targeted at:
- individuals seeking academic and professional advancement in Hospitality;
- mid-career break professionals looking for opportunities to return or change their career.
The possible positions for which this programme aims to prepare you for include, but are not limited to:
- front office manager
- operations supervisor/manager
- customer service manager
How you’ll be assessed
The method of assessment is assignment-based.
The module comprises
- 6 lectures per module;
- 3-hour lectures (evening);
- 12 hours of online content per module, comprising asynchronous online discussions, tutorials and/or videos.