Hospitality Operations Management

Module Description

This module provides grounding in core theoretical concepts, principles and processes associated with operations management related to hospitality organisations. Participants will challenge, critique, analyse, evaluate and synthesize ideas and concepts in the context of their hospitality experience.

The module is designed to familiarize the student with benchmarking and operations analysis tools and techniques used in the hospitality industry. The course covers both the process of internal and external benchmarking as well as the analysis of marketing, financial, operational and guest satisfaction metrics. The course also focuses on multi criteria decision analysis (MCDA) as also the analysis and performance critique of multi-unit operations.

Entry Requirements

Candidates who apply for this course must possess one of the following: 

• a Level 6 degree and 3 years’ work experience;  

OR  

• a Level 5 diploma or higher diploma and 5 years’ work experience in a supervisory or managerial role. 

Preference is given to applicants having a Level 6 degree in a discipline related hospitality and a minimum of 3 years’ work experience in management within the industry. 

Target Audience

This course is targeted at hospitality professionals with supervisory and/or middle management experience such as:   

• event manager/coordinator 
• restaurant manager 
• reception manager 
• shift manager/supervisor  
• marketing and sales manager  
• guest services manager/supervisor 
• housekeeping manager/supervisor 
• special events manager 
• room service manager 

The target group may also be extended to positions such as that of wedding manager, transport manager, maintenance manager, operations manager, marketing manager, conference manager and even that of general manager. 

Career Paths

This programme aims to prepare you for senior posts such as that of general manager, head of department or the events director of any hospitality organisation, such as cruise liners, hotels, spas, restaurants and casinos, amongst others.  

How you’ll be assessed

This is a part-time programme and will typically take 30 months to complete. The programme comprises a total of 10 modules. The method of assessment is assignment-based.  

The course comprises:  

• 6 lectures per module; 
• 3-hour lectures (evening); 
• 12 hours of online content per module, comprising synchronous online discussions, tutorials and/or videos.