Intercultural Management in Healthcare
6 Credits (ECTS)
Intercultural Management in Healthcare
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€543 refund on this module
Module Description
Working in Healthcare, one interacts with a large variety of people both internally and externally, at a local level and international level.
Due to the ‘personal’ nature of dealing with patients, Healthcare Managers and professionals must be versed in Intercultural and Ethical considerations.
This will help them to communicate better with the patients as well as provide them with the best customer service possible.
The same applies for interactions with internal staff and teams.
This unit will provide learners with basic information on how to manage Intercultural/Cross-cultural relationships with various stakeholders as well as legal and ethical considerations relating specifically to Healthcare.
Entry Requirements
Candidates who apply for this course must possess one of the following:
- a Level 6 degree in a related field;
OR
- a Level 5 diploma or higher diploma and 5 years’ work experience in a supervisory or managerial role.
Preference is given to applicants having a Level 6 degree in a discipline related to the healthcare industry and a minimum of 3 years’ work experience in management within the sector.
Target Audience
The programme is mainly targeted at:
- Nurses and Midwives;
- Nursing Managers;
- Ward Managers;
- Clinic /Department Managers;
- Physiotherapists;
- Social Workers;
- Doctors;
- Professionals allied to medicine, such as paramedics;
- Staff within the pharmaceutical and medical devices industries;
- General Managers without clinical qualifications.
Career Paths
The programme aims to prepare you for senior posts such as
- Chief Executive Officer
- Managing Director
- Head of Department of any healthcare entity such as a hospital, clinic or ward, amongst others.
How you’ll be assessed
The course comprises:
- Evening classes for part-time courses.
- Classes held throughout the day for full-time courses.
- Guided learning, presentations, comprising synchronous online discussions, tutorials and/or videos.
- Self-study hours comprising research, reading and assignment work.
Assessment
Assessment is carried out via two mandatory components:
- Modular Assessment
- Dissertation Assessment
The programme includes different forms of assessment which allow for and promote students’ critical engagement. The formative and summative assessment tasks may include an in-class assignment and/or a home-based written assignment using diverse assessment tools which may take the form of online and in-class discussions, examinations, case studies, reports, proposals, essays, and presentations, etc., as applicable to the diverse modules.
Learning Outcomes
Competences:
At the end of the module/unit the learner will have acquired the responsibility and autonomy to:
- Critically analyse the impact of Culture on Healthcare Provider-Patient relationships in relation to Hoofstede Dimensions of Culture.
- Identify Cultural Barriers to Patient Care in context of Adler’s International Dimensions of Organisational Behavior.
- Implement an effective policy and action plan relating to Intercultural Management and Cultural Competence in own Healthcare organisation.
- Identify training needs of Healthcare staff in own department or organisation relating to Cultural Competence in Patient Care.
Knowledge:
At the end of the module/unit the learner will have been exposed to the following:
- Hoofstede Dimensions of Culture.
- Trompenaars’ Model.
- Defining Managing Cultural Diversity.
- Stereotyping.
- Perception, language and culture.
- Low versus high context communication.
- Cross-cultural clashes.
Skills:
At the end of the module/unit the learner will have acquired the following skills:
- Identify cultural clashes in management of healthcare organisation.
- Evaluate cultural clashes and develop a strategy to prevent future clashes.
- Identify own culture on 6 dimensions of Hofstede model.
- Critically analyse stereotypes and their impact on healthcare management.
- Critically assess the own country and other counties cultural position on the 6 dimensions of culture (Hoftsede)
- Evaluate different perspectives on 7 cultural dilemmas (Trompenaars) in context of own and other healthcare organisations.
- Apply cultural awareness and sensitivity to cultural diversity when communicating and servicing patients and their relatives in own Healthcare organisation based on low versus high context communication.
Module-Specific Digital Skills and Competences:
The learner will be able to:
- Navigate through the online learning platform to find assignments, discussion boards, literature, tutorials etc.