Intercultural Management in Healthcare

Module Description

Working in Healthcare, one interacts with a large variety of people both internally and externally, at a local level and international level. Due to the ‘personal’ nature of dealing with patients, Healthcare Managers and professionals must be versed in Intercultural and Ethical considerations. This will help them to communicate better with the patients as well as provide them with the best customer service possible. The same applies for interactions with internal staff and teams. This unit will provide learners with basic information on how to manage Intercultural/Cross-cultural relationships with various stakeholders as well as legal and ethical considerations relating specifically to Healthcare.

Entry Requirements

Candidates who apply for this course must possess one of the following: 

• a Level 6 degree in a related field; 

 OR  

• a Level 5 diploma or higher diploma and 5 years’ work experience in a supervisory or managerial role. 

Preference is given to applicants having a Level 6 degree in a discipline related to the healthcare industry and a minimum of 3 years’ work experience in management within the sector.  

Target Audience

The programme is mainly targeted at:  

• nurses and midwives; 
• nursing managers; 
• ward managers; 
• clinic/department managers; 
• physiotherapists; 
• social workers;
• doctors; 
• professionals allied to medicine, such as paramedics; 
• staff within the pharmaceutical and medical devices industries; 
• general managers without clinical qualifications. 

Career Paths

The programme aims to prepare you for senior posts such as that of chief executive officer, managing director or head of department of any healthcare entity such as a hospital, clinic or ward, amongst others.  

How you’ll be assessed

You will complete a combination of written and practical assessments, which will vary depending on the module choices you make. You can expect to complete coursework and exams, as well as presentations and reports.