Managing Cultural Diversity
6 Credits (ECTS)
Managing Cultural Diversity
Get 70% back via Tax Credit
€613 refund on this module
Module Description
In today’s dynamic industries, you will get to interact with a wide variety of people both internally and externally, at a local and an international level.
Due to the ‘personal’ nature of dealing with customers, managers and professionals must be well-versed in intercultural and multi-ethical considerations.
This will help you communicate better with customers, as well as provide them with the best customer service possible.
The aim of this module is to provide you with insights, theoretical knowledge and practical strategies to sensitively manage the issues and challenges associated with leading and communicating in a culturally diverse world.
You will better understand how cultural diversity impacts human behaviour and learn effective strategies to negotiate and deal with the competing challenges arising between staff as well as business partners, clients and suppliers from culturally diverse backgrounds.
Entry Requirements
Candidates who apply for this course must possess one of the following:
- a Level 6 degree;
OR
- a Level 5 diploma or higher diploma and 5 years’ work experience in a supervisory or managerial role.
Preference is given to applicants having a Level 6 degree in a discipline related to the study programme and a minimum of 3 years’ work experience in management.
Target Audience
This course is targeted at management professionals with supervisory and/or middle management experience such as:
- Operations Manager/ Coordinator
- Financial Manager
- Supply Chain Manager
- Shop Floor Manager/ Supervisor
- Marketing and Sales Manager
- Services Manager/ Supervisor.
- Retail Managers/ Supervisors
- Transport Managers
- Maintenance Managers
- Marketing Managers
The target group focuses primarily on people already employed within supervisory and managerial roles who wish to have a more thorough background in the subject in order to progress further in their careers.
Career Paths
The programme aims to prepare you for senior posts such as that of General Manager, Head of Department or Director of any organisation, both in the private and public sector.
How you’ll be assessed
The course comprises:
- Evening classes for part-time courses.
- Classes held throughout the day for full-time courses.
- Guided learning, presentations, comprising synchronous online discussions, tutorials and/or videos.
- Self-study hours comprising research, reading and assignment work.
Assessment
Assessment is carried out via two mandatory components:
- Modular Assessment
- Dissertation Assessment
The programme includes different forms of assessment which allow for and promote students’ critical engagement. The formative and summative assessment tasks may include an in-class assignment and/or a home-based written assignment using diverse assessment tools which may take the form of online and in-class discussions, examinations, case studies, reports, proposals, essays, and presentations, etc., as applicable to the diverse modules.
Additional Info
Upon successful completion of this course, students will be eligible for a 70% refund of the cost through the ‘Get Qualified’ scheme.**
Due to the modular structure of the course, you may also opt to take individual modules as stand-alone. The entry requirements still apply.***
*Prices are applicable to students who reside in Malta at the time of applying.
**Terms and conditions apply.
Learning Outcomes
Competences:
At the end of the module/unit the learner will have acquired the responsibility and autonomy to:
- Critically evaluate the impact of culture on guests and staff relationships in relation to Hofstede Dimensions of Culture.
- Critically analyse Cultural Barriers in context of Adler’s International Dimensions of Organisational Behavior.
- Critically interpret effective policies and action plans related to Intercultural Management in own organisation.
- Critically appraise staff training needs in own organisation targeting Cultural Competence in providing excellent service.
Knowledge:
At the end of the module/unit the learner will have been exposed to the following:
Students will critically analyse and synthesise the following:
- Hofstede Dimensions of Culture
- Trompenaars’ Model
- Defining Managing Cultural Diversity § Stereotyping
- Perception, language and culture.
- Low versus high context communication.
- Cross-cultural clashes
Skills:
At the end of the module/unit the learner will have acquired the following skills:
- Identify cultural clashes in management of an organisation.
- Critically evaluate cultural clashes and develop a strategy to prevent future difficulties.
- Critically interpret own culture on 6 dimensions of Hofstede model.
- Critically analyse stereotypes and the impact on overall management.
- Critically assess different counties’ cultural position on the 6 dimensions of culture (Hoftsede)
- Evaluate different perspectives on 7 cultural dilemmas (Trompenaars) in context of own organisations.
- Critically apply cultural awareness and sensitivity to cultural diversity when communicating and servicing students.
Judgment Skills and Critical Abilities:
The learner will be able to:
- Use own discretion in analysing potential new source markets for own hotel in terms whether the product/market fix exists, the lack of which would result in disillusioned guests.
Module-Specific Digital Skills and Competences:
The learner will be able to:
- Navigate through the online learning platform to find assignments, discussion boards, literature, tutorials etc.