People Management and Negotiation Skills
6 ECTS
People Management and Negotiation Skills
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Module Description
This module covers the tools to manage, lead and motivate workers in the retail settings.
This module provides participants with strategies for effective supervision, and the skills and knowledge required to negotiate as well as lead a team and effectively manage and communicate with other retail stakeholders.
The participants will also explore critical diagnostic skills such as problem solving, decision making, and resolving conflicts.
Entry Requirements
Candidates who apply for this course will possess:
- A qualification at MQF Level 4 (one ‘A’ Level or equivalent in any subject) and a pass in English Language and Mathematics at MQF Level 3 (‘O’ Level or equivalent).
Target Audience
This programme targets:
- People within retail sector and other individuals aspirating for professional and academic advancement in retail and store management.
Career Paths
The possible positions for which this programme aims to prepare you for include, but are not limited to:
- Store Assistant
- Sales Representative
- Retail Customer Care Representative
- Visual Merchandiser
How you’ll be assessed
The course comprises:
- Evening classes for part-time courses.
- Classes held throughout the day for full-time courses.
- Guided learning, presentations, comprising synchronous online discussions, tutorials and/or videos.
- Self-study hours comprising research, reading and assignment work.
Assessment
Assessment is carried out via two mandatory components:
- Assessment 1
- Assessment 2
The programme includes different forms of assessment which allow for and promote students’ critical engagement. The formative and summative assessment tasks may include an in-class assignment and/or a home-based written assignment using diverse assessment tools which may take the form of online and in-class discussions, examinations, case studies, reports, proposals, essays, and presentations, etc., as applicable to the diverse modules.
Module Intake Dates
TBC 2024
Learning Outcomes
Competences:
At the end of the module/unit the learner will have acquired the responsibility and autonomy to:
- Examine different diagnostic techniques and methodologies used in retail store management context to make decisions and solve problems;
- Analyse problems and achieve results through applying communication, motivational and leadership techniques;
- Review negotiation process and compare and contrast different negotiation styles and techniques;
- Be able to apply different management styles, skills and tools as applied to managing people in retail settings;
- Identity and explore own management roles and functions as applied to store management.
Knowledge:
At the end of the module/unit the learner will have been exposed to the following:
- Develop comprehensive understanding of the need for effective communication, relationship building and empathy towards workers from diverse cultures to achieve results;
- Explain the principles of how good communication can impact retail performance;
- Identify and describe motivational and leadership theories and tools to motivate workers in retail settings;
- Explain conflict management, problem solving and decision-making techniques as applicable to retail and store management context;
- Describe the basic management functions and styles and how they are used in retail and store management context.
Skills:
At the end of the module/unit the learner will have acquired the following skills:
- Examine basic management functions to plan, lead, and delegate appropriately with diverse workforce taking codes of conduct and other frameworks into consideration as applicable;
- Analyse different personality types and recommend motivational and communication techniques accordingly;
- Assess own negotiation style and its strengths and weaknesses in retail and store management context;
- Apply leadership and management skills and styles to empower and improve team performance;
- Analyse key decision making, conflict resolution and problem-solving techniques and apply these skills as applicable to retail and store management context.
Module-Specific Digital Skills and Competences:
The learner will be able to:
- Navigate through the online learning platform to benefit from assignments, discussion boards, literature, tutorials etc.